Managing Customer Value
Exactly, respect for people. I read a good story J.W. Marriott Jr. who said the four most powerful words he knows is ‘What do you think?’ So I was asking folks what do you think? Here’s a plan, what do you think, and then getting reliable promises, reliable commitments from folks to do that walk. Read More …
During the past few months I have been spending time understanding the Service Design concept. The history according to Wikpedia: The earliest contributions on service design (Shostack 1982; Shostack 1984), the activity of designing service was considered as part of the domain of marketing and management disciplines. This design process, according to Shostack, can be Read More …