Managing Customer Value
In most selling situations, we tend to focus on the greatest competing interest. By doing so we intensify most problems and sometimes we resolve them and sometimes we don’t. Readers of my blog know I like to take a more Appreciative Inquiry approach that SOAR versus SWOT approach (Are you SWOTing or SOARing?). I found Read More …
In a past Business901 podcast, Software Quality Assurance Podcast with Murali Chemuturi, we discussed Software Quality Assurance and what Murali considers best practice. I found his position quite different from the Agile and Kanban Software people I typically interview. Recently, I came across another subject, Measuring Customer Satisfaction, that Murali takes an unique position. This Read More …