In a past Business901 podcast, Software Quality Assurance Podcast with Murali Chemuturi, we discussed Software Quality Assurance and what Murali considers best practice. I found his position quite different from the Agile and Kanban Software people I typically interview.
Recently, I came across another subject, Measuring Customer Satisfaction, that Murali takes an unique position. This paper was the background for this podcast.
J. Ross Publishing has recently published three books authored by Murali Chemutur