Using Internal Data to Measure Customer Satisfaction

In a past Business901 podcast, Software Quality Assurance Podcast with Murali Chemuturi, we discussed Software Quality Assurance and what Murali considers best practice. I found his position quite different from the Agile and Kanban Software people I typically interview.

Recently, I came across another subject, Measuring Customer Satisfaction, that Murali takes an unique position. This paper was the background for this podcast.


Download Podcast: Click and choose options: Download this episode (right click and save) or go to the Business901 iTunes Store.


J. Ross Publishing has recently published three books authored by Murali  Chemutur

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