Managing Customer Value
How many resources do you have? Should you be using them on your weaknesses or your strength? In a recent post Looking for a Game Changer, Start Underperforming!, I discussed not looking for areas of deficiencies and improvement but to expand on the areas we do well in. You cannot be everything to everyone and Read More …
I think most organizations have the opinion that if we improve they will make more money. They think through operational improvements or becoming better, faster, cheaper in itself is a winning formula. There are a few basic problems with that premise: You have to improve at a faster rate than your competition. You have to Read More …
One of the Lean tools that is used to determine the root cause of a problem is the Fishbone Diagram, also known as the Cause and Effect Diagram or Ishikawa Diagram. It identifies and explores on a single chart the 5 – Why technique, The aim is to work down through the causes to identify Read More …
Sara Lewis, the Managing Director of Appreciating Change, a psychological change consultancy focused on helping leaders and managers achieve positive change in their organizations was my podcast guest. She is the author of Positive Psychology at Work: How Positive Leadership and Appreciative Inquiry Create Inspiring Organizations and one of my favorites, Appreciative Inquiry for Change Read More …
Barbara Fredrickson shares her research on the ideal ratio of positive to negative emotions, and offers suggestions for how to flourish in life. This is a great talk and you will take away a few treasures. Yesterday’s post, Can People Change? added some additional insight. Dr. Barbara Fredrickson is a world renowned researcher and in Read More …
Barbara Fredrickson describes how people can change on a fundamental level by changing how they interpret their lot in life. Dr. Barbara Fredrickson is a world renowned researcher and in her latest book, Positivity: Top-Notch Research Reveals the 3 to 1 Ratio That Will Change Your Life gives you lab-tested tools necessary to create a Read More …