Managing Customer Value
A while back, I interviewed Vincenzo Di Maria a service designer working across Europe and his company is Common Ground. His work focuses on socially responsive design and innovation ranging from products to services and experiences. His approach to design is holistic, playful and people-centered. Related Podcast and Transcription: A Teacher of Service Design Joe: Read More …
At Work•Play•Experience Adam St. John (aka Adam Lawrence) turns good services into memorable service experiences that start people talking. I ask Adam in a past Podcast, “Theater seems to be the convenient analogy. Is there a deeper relationship between that, between Service Design and theater? Related Podcast and Transcription: Show Business in Service Design Adam Read More …
Arne van Oosterom, Partner at DesignThinkers in Amsterdam and was a past guest on the Busines901 Podcast . His company, DesignThinkers, is a Strategic Design agency that specializes in social innovations, service innovations, customer centered design, marketing 2.0 and branding. They provide a bridge between business opportunities and creative solutions. Related Podcast and Transcription: Design Read More …
I ask Service Design extraordinaire Marc Stickdorn, co-author This is Service Design Thinking, a few questions how Service Design thinking has changed organizations value proposition. Related Podcast and Transcription: Service Design Thinking Joe: Marc, things change. It’s not about getting your message out anymore; it’s about bringing your message in. I think that’s a good Read More …
Lance A. Bettencourt, PhD, has led job-centric innovation projects with many of the world’s leading companies and his thought-leadership is evident his publications on job-centric innovation. Related Podcast and Transcription: Rethinking Service Innovation His book Service Innovation: How to Go from Customer Needs to Breakthrough Services was my introduction to Service Design. In a past Read More …
Jim Kalbach, @jimkalbach, is a Principal UX Designer with Citrix Online and an active speaker, writer, and instructor on business design, user experience, and information architecture. He has helped starting local UX groups as well as organize conferences in Germany and Europe. Jim is the author of the book Designing Web Navigation an O’Reilly Publication. Read More …