Managing Customer Value
When you start creating a Future State Map it is wise to step back and take a more empirical view of the process looking for major outputs or changes in skill requirements. Dividing the Value Stream Map in this fashion allows you develop chunks or groupings,. This allows the divided Value Stream to be scrutinized Read More …
In a past podcast, I asked Jim Luckman to discuss applying the Lean tool of Value stream Mapping to the Agile Methodology. Transcript with Podcast Link: Value Stream Mapping with Jim Luckman Jim: The Agile methodology with the sprints and the visual management that’s attached to that is very appropriate for doing this type of Read More …
Anyone that has ever worked with me for more than an hour or so has seen me address customer behaviors and understanding what makes them tick. As I like to say, we must understand the people at the table. The tool that I typically use for this discussion is Bain’s RAPIDTM framework example. RAPID is Read More …
Adam Zak is the founder and chief executive officer (CEO) of Adam Zak Executive Search and an accomplished senior executive with more than 25 years of experience spanning the areas of management consulting; financial and operations management; and talent acquisition. Adam excels at identifying and attracting business leaders who are experts in lean continuous improvement, Read More …
If your mindset moves along the Service Dominant Logic thinking path that value is co-created through use, we can view value from three points; Functional, Social, Emotional. Functional (Know): This is the practical side where we help solve problems, resolve issues, get projects done and accomplish tasks. Emotional (Feel): We make people feel better and Read More …
You may remember David Shaked of Almond-Insight from a previous Business901 Podcast, Strength–Based Lean and Six Sigma. David just finished his book, Strength-Based Lean Six Sigma: Building Positive and Engaging Business Improvement and will be my guest next week on the podcast. David is a Master Black Belt formerly with a large global corporation (Johnson Read More …