Managing Customer Value
Episode 1: The Leadership Framework John Latham of Systems Thinking About: John Latham combines experience and research to create flexible frameworks that facilitate the process of reimagining, redesigning, and transforming organizations. Some of the frameworks such as the Design Framework for Organization Architects™ emerged from practice and later tested and refined. Others emerged from research and further developed in Read More …
John Shibley has 30 years of experience leading complex organizational improvement efforts in a variety of industries, sectors, and settings. His practice focuses on the intersection of strategy, innovation and organizational learning. He is a flexible and imaginative consultant with a history of working successfully with a variety of clients and for moving nimbly between Read More …
Is The Disney Way comparable to W. Edwards Deming’s thinking and the Lean ideal of Respect for People? In this short video with Bill Capodagli, the co-author of The Disney Way, 3E we discuss these thoughts and the results of establishing “The Disney Way” in an organization. Bill can be found at Capodagli Jackson Consulting. A Collection of Read More …
He was doing several of these every year, 4-day sessions, and he had just lost his personal assistant, or I should say scared him off. Knuth thought that would be a wonderful thing for me to do for awhile, so I spent a little bit of time carrying his bags. An excerpt from next week’s Read More …
W. Edwards Deming was a visionary, whose tireless quest for the “truth” and unwavering belief in “continual improvement” led to a set of transformational theories and teachings that changed the way we think about quality, management and leadership. Throughout his career, he remained a gentleman devoted to family, supportive of colleagues and friends, and always Read More …
Prior to his early retirement, Brian Joiner was Chairman and co-owner of Joiner Associates, a nationally recognized management consulting firm. Prior to Joiner Associates, Brian was a UW professor. He is the author of Fourth Generation Management and co-author with Peter Scholtes of The Team Handbook, published by Joiner Associates and one of the best-selling Read More …