Service Design Jam – Next Weekend!

The first Global Service Jam took place in March 2011, where more than 1200 participants in more than 50 cities created around 200 unique service designs around the Theme “(Super)HEROES”. A sister event, the Global Sustainability Jam, tool place in October 2011. Around 800 participants in more than 40 cities created over 100 services, products and Read More …

Surveys, Automation, Your Weekend

The most recent one, I received…Look it is from the CEO of Marriott! Quite impressive. Dear Joseph Dager: We recently invited you to participate in our guest survey. If you have already completed the survey, thank you and please accept our apology for the additional e-mail.If you have not completed the survey, we invite you Read More …