Managing Customer Value
The Business Development Director of the Drucker Institute, Peter Gondolfo, joined me on the podcast to discuss Peter Drucker and the future of the institute. I think you will be quite surprised at how the Peter Drucker’s Legacy is evolving. Download MP3 Business901 iTunes Store Mobile Version Android APP Lean Sales and Marketing: Learn about Read More …
In next weeks podcast, I discussed, Dialogue MappingTM with KC Burgess Yakemovic of Cognexus Group. KC has over 25 years of experience capturing and using decision making rationale within both the corporate and small business environments. She worked with Jeff Conklin a (author of Dialogue Mapping: Building Shared Understanding of Wicked Problems) during his early Read More …
Since 1953, the Graham Process Mapping method has been the choice of experts worldwide who need to understand the details of their data flows. Since 1990, Graham Process Mapping Software has made detailed process mapping even easier. Graham Process maps display every hand-off, every decision point, every customer interaction, every time information changes in an Read More …