Managing Customer Value
The first step of the Improvement Kata — “Understand the Direction or Challenge” — is often overlooked, but is highly important for the three steps that follow. In this video Tyler Fife shares experiences from BiAmp Systems in Portland, Oregon to provide an excellent description of what Challenge is, how it fits in and what Read More …
Daniel Jones is a management thought leader and advisor on applying lean, process thinking to every type of business across the world. He is the founding Chairman of the Lean Enterprise Academy www.leanuk.org in the UK, dedicated to pushing forward the frontiers of lean thinking and helping others with its implementation. Dan is my guest Read More …
The Friday Video Series continues with Dr. Michael Balle, the Gemba Coach at the Lean Enterprise Institute. This series of videos continues with a central theme of Kaizen. Dr. Balle is a multiple Shingo Prize winner as an author of the The Gold Mine and The Lean Manager. His newest Shingo Prize was on the Read More …