Managing Customer Value
Customer centricity can be defined as focusing on and treating customers as the top priority and the primary asset of any business. It is the process of developing, maintaining, and executing all business activities that contribute to customers’ ultimate satisfaction. It is well said that if a company is customer-centric, its brand must become superior. Read More …
Organizations are under constant pressure to increase shareholder value. One of the most important is understanding and serving customers well. Too often, organizations focus on features and benefits instead of customer value. This results in failed product launches, frustrated customers, and unfulfilled growth potential. So why is it difficult to understand customer value? Part of Read More …
A customer value strategy will articulate your company’s approach to creating and delivering customer value. This strategy should consider the needs and wants of your target customer base and your company’s strengths and weaknesses. Once you have a clear customer value strategy, you can start aligning your business around it. This means ensuring that all Read More …
Product development is essential to driving business growth and staying ahead of the competition. Organizations increasingly turn to hyperautomation to reduce costs and gain a competitive edge in today’s ever-evolving digital landscape. Hyperautomation uses artificial intelligence (AI) technologies and advanced automation tools to increase efficiency and optimize processes. By leveraging these technologies and automation tools, Read More …
In today’s business climate, customer engagement is more important than ever. With so many options available to customers, companies must take action to engage their B2B customers. This can be done by taking into account the customer’s situational awareness. This includes understanding the specifics of the customer’s procurement approach, including regulations and approvals. Additionally, it’s Read More …
What is Market/Product Fit? In a nutshell, Market/Product Fit is the degree to which your product meets the needs of your target market. To achieve Market/Product Fit, you must first understand your target market’s needs and then build a product that meets those needs. It sounds simple enough, but it can be difficult to achieve Read More …