Tag: Customer Success

Value-Based Selling

The Link Between Customer Success Management and Value-Based Selling

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As businesses strive to maintain a competitive edge in the current market environment, customer success management (CSM) and value-based selling (VBS) have increasingly become vital tools for enhancing customer satisfaction and ensuring business growth. Customer-related CSM activities such as onboarding, support, and retention programs foster strong customer relationships, while VBS focuses on aligning product offerings Read More …

Customer Success

How Customer Success Teams Can Help You Achieve Your Goals

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In software, users never really “quit” an app; they simply become inactive. This is why onboarding and user success are so crucial to the long-term success of your business. A recent study found that the average user will only return to your app nine times before giving up on it for good. That is a Read More …

Product Service Differentiation

The Steps to Creating Differentiation

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Do you have a path to evaluate your differentiation? Do you have a logical way to get there? Try out these steps to see if you have your bases covered. [slideshare id=89663789&doc=differentiation-180305144004] I was inspired by these books Assessment and Student Success in a Differentiated Classroom by Carl An Tomlison and Tonya R. Moon – Read More …

Differentiation

Your Path to Differentiation

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What is your path to differentiation? Do you have a logical way to get there? [arve url=”https://youtu.be/jmENWlec6Nc” /] Inspired by the work of Assessment and Student Success in a Differentiated Classroom by Carl An Tomlison and Tonya R. Moon – Amazon link: http://amzn.to/2kDRJ59 Jobs to be Done by Anthony Ulwick – Amazon Link: http://amzn.to/2AYb1NR