Managing Customer Value
This is a Part 2 of 3 blog posts on a series of books that Deloitte has sponsored that I think is outstanding. They are a follow-up to the book, The Power of Pull: How Small Moves, Smartly Made, Can Set Big Things in Motion, This book has been one of my staples in the Read More …
Remember the classic TV segment of Ethel and Lucy at the candy factory? “That Lucy segment is a classic example of production and the mindset of “Hey, let’s turn this up and crank this dial and go faster,” said Bob Petruska in this video segment. Bob Petruska of Sustain Lean Consulting will be working his Read More …
That’s right the old Mantra; Faster, Better, Cheaper is the norm nowadays. It really is not separating you from the crowd, it is only the average. How are you going to build Market Share? How are you going to be increase revenue? When you are only average? People start utilizing methodologies like Lean and Six Read More …