Managing Customer Value
I had the pleasure of discussing the mission and expertise of the Juran Institute, Inc. with their CEO, Joe DeFeo. The Institute provides research and pragmatic solutions to enable organizations from any industry to learn the tools and techniques for managing quality and performance excellence. As a result of this discussion, I think you will Read More …
In this video, Alan Shalloway of Net Objectives describes the process of mapping a value stream to a Kanban board and why both are important in improving business-driven software development. Alan does a nice job in the video simplifying the process of Value Stream Mapping for non-Lean organizations. He also converts the map to a Read More …
Dr. Jeff Liker celebrated author and authority on Toyota and the Toyota Production System was my guest on the Business901 podcast and we discussed his upcoming book, The Toyota Way to Continuous Improvement (Book release date is May 13th, I have pre-ordered mine). Dr. Liker in comparing Lean and Six Sigma: Sometimes, I’ve heard people Read More …
As Dr. Balle said, “Toyota didn’t become number one by having lower manufacturing costs, they became number one by making cars people bought.” Excerpt from the Transcription of the Business901 Podcast, Outside the Walls of a Lean Enterprise: Joe: Before you start can you define Kaizen? Are you defining Kaizen as just continuous improvement? Michael: Read More …
The Systems2win Company provides business process improvement tools and training to companies all over the globe. People are provided with easy-to-use fill-in-the-blanks Excel templates that come with self-help online training to improve the speed and reduce the cost of every step of your project. Dean was my guest on the podcast and we discussed how Read More …
I have struggled for many years with a personal management system and have spent most of my adult life waffling between the original 7 Habits planning system and countless others. Using David Allen’s, Getting Things Done and his MSO Outlook attachment was the longest I stayed away from the Covey system. I eventually went back Read More …