Business Improvement thru Quality, the Juran Way

I had the pleasure of discussing the mission and expertise of the Juran Institute, Inc. with their CEO, Joe DeFeo. The Institute provides research and pragmatic solutions to enable organizations from any industry to learn the tools and techniques for managing quality and performance excellence. As a result of this discussion, I think you will take away some different views on the subject of quality and how they apply to your organization. This is not quality for the sake of quality. This is quality for the sake of business improvement. 

The Juran’s Quality Handbook: The Complete Guide to Performance Excellence 6/e , was co-authored by Joe DeFeo and the late Dr. Joseph M. Juran. This authoritative resource shows how to apply universal methods for delivering superior results and organizational excellence in any organization, industry, country or process. In the podcast, Joe will give two people the opportunity to win a copy of the handbook.

P.S. What do you talk about before a podcast begins? I left some beginning remarks in place. However, I have to correct a statement that was made, WKRP was in Cincinnati.

Download the MP3

Business901 iTunes Store.

Mobile Version

Android APP

Would you like this Blog Feed delivered to your inbox?

Purchase the Marketing with Lean Book Series

If you have any problems with podcast – Go Directly to the Business901 Podcast Player.

Upcoming Events: Juran is conducting blended Lean Six Sigma workshops for Green Belt and Black Belt certification beginning in April 2011. The workshops begin with required online independent study of e-learning modules. The estimated 24 hours of independent study must be completed by the start of the onsite, instructor-led portion of the workshop. The onsite workshop training, held in Southbury, Connecticut, will expand upon the topics covered in the e-learning modules. Training will be interactive with group case study exercises, problem analysis and statistics practice. Here is a list of all the workshops Juran currently has scheduled for 2011:

To register, or for more information, please call 800-338-7726, or email

Related Information:
Juran Institute Website
ASQ Columbus Spring Conference will host Marketing with Lean
Need to grow by innovation, consider the little i versus the big I.
Integrating Value Networks
Understand Scrum, Understand Implementing PDCA
Why does sales and marketing operate to a different quality standard?