Managing Customer Value
Drew Locher is currently Managing Director for Change Management Associates. CMA provides various Business Improvement Consulting and Organizational Development services to industrial and service organizations. CMA will assist organizations to successfully implement Systems and Quality Management principles within their operations to improve business performance. A few nuggets from the e-book: “You could call Value Stream Read More …
I have been approached several times for others to guest blog post on the Business901 blog. When approached by Xerox recently it was very difficult for me to refuse. Not because it was Xerox, but because of how Xerox is using Lean Sigma in the market place. They are one of the few companies that Read More …
Mike Osterling of Osterling Consulting was my guest on the Business901 Podcast. We had the opportunity to discuss White Collar Kaizen and the differences between executing Kaizen events in production versus office environments. Mike specializes in Lean Operations implementation and training. As Lean Manufacturing Manager for Square D Company, he led their transition from traditional Read More …
Jim Lewis was the guest on the Business901 Podcast and this e-book is a transcription of our recent podcast. Even if you listened to the podcast, I believe you will enjoy the written version. Our discussion centered on how to begin with Lean and the development of a Value Stream Mapping process. Jim is an Read More …
Recently, I went through the process of using DMAIC as a way of defining your marketing funnel. We looked at Define, Measure, Analyze, Improve and Control and utilized these basic principles to walk a customer through the marketing funnel. In other posts, I discussed the ability to create a shorter cycle time by decreasing the Read More …
The first 4-steps of the DMAIC process answered the questions: What is important, how are we doing, what is wrong and what needs to be done? We also considered the marketing funnel stages of Awareness, consider, prefer and evaluate. The fifth stage of the process in DMAIC is Control and in the Marketing funnel it Read More …