Managing Customer Value
The Iowa Healthcare Collaborative and Iowa Lean Consortium will be the topic of conversation on the Business901 Podcast this week. My guest is Dean Bliss, a Lean Healthcare Coach for the Iowa Healthcare Collaborative (IHC). He assists Healthcare organizations in learning and applying continuous improvement activities and philosophy. He is an original member of the Read More …
A lot of mutual trust and respect, and that faith has to develop over a period of time. We have to prove that the system is going to yield the kind of culture change results that we’re looking for. You don’t have too many CEOs that are out there looking for culture change. – David Read More …
Andy Carlino and Jamie Flinchbaugh of the Lean Learning Center discuss activity mapping and product / process maps and their use in business process improvement. A couple of my favorite Lean people add to my recent conversations on Process Mapping. Jamie and Andy are the co-authors of The Hitchhiker’s Guide to Lean: Lessons from the Read More …
I interviewed @dominicad (Dominica DeGrandis), who teaches and coaches teams using Kanban for IT Operations and Development Operations. She is an independent consultant as well as an associate of David J. Anderson. Her background includes ten years of doing Configuration Management, build and deployment automation, and server & environment maintenance, followed by leading teams performing Read More …
I realize there is snake-oil in every profession, and I have more than likely contributed a little along the way. However, seldom do I get irritated by anything more than someone who bestows the virtues of a methodology and fails to use that methodology in their own business. Recently, I interviewed Dominica DeGrandis, who teaches Read More …
The podcast with @KarenMartinOpEx highlights some not so popular subjects in many circles, planning and standard work. Karen Martin voices her opinion about these two controversial subjects while discussing how to Generate Business Results by Eliminating Chaos and Building the Foundation for Everyday Excellence, the subtitle to her new book The Outstanding Organization. A written Read More …