Managing Customer Value
Vivian Hairston Blade, Founder, President & CEO of Experts in Growth Leadership Consulting, LLC (EiGL Consulting, LLC) based in Louisville, KY was my podcast guest. Vivian is a recognized expert, keynote speaker, trainer and executive coach in the principles of Customer Experience, Lean Six Sigma and Leadership Development. With a 20+ year career in Fortune Read More …
David J. Anderson, author of the defining book on Kanban: Successful Evolutionary Change for Your Technology Business appeared on my program back in October 2011 and this is a transcription of the Business901 Podcast, Evolutionary Change thru Kanban. David is the host of the Lean Software & Systems Conference. LSSC 2012 Boston is bringing three Read More …
I have always remembered and adhere to the statement that Dr. Gwendolyn Galsworth said in a Business901 podcast, If you’re not Visual, you’re not Lean. If you would like to improve your Visual Thinking there is a unique opportunity, a three-way collaboration among LEI, Rhode Island-based VIBCO Vibrators, and instructor Gwen Galsworth. All the details Read More …
Recently, I have been involved in a LinkedIn Thread, When Lean fails, most people draw the wrong conclusion and assume it is Leadership. They blame leadership as being shortsighted. I think this view is not only wrong but it is dead wrong. I based this question on a recent blog post, The Difficulty of Mastery Read More …
Value Stream Mapping has been a practice that was first introduced in the book Learning to See: Value Stream Mapping to Add Value and Eliminate MUDA by Mike Rother and John Shook. This groundbreaking workbook, which has introduced the value-stream mapping tool to thousands of people around the world, breaks down the important concepts of Read More …
I find one of the problems that exist in Leader Standard Work practices is not at the Team Leader Level nor even the Supervisor Level but many times right at the top. In David Mann’s book Creating a Lean Culture: Tools to Sustain Lean Conversions, Second Edition (which I consider the bible for Leader Standard Read More …