Managing Customer Value
I was participating in a discussion on LinkedIn and came across an article, How to Sustain Front Line Process Improvement Activities from the Harvard Business Review and like most of us, if it says sustainability we take a look. It has to be the most difficult part of any continuous improvement process. I found the Read More …
People will see my comments floating around the Internet on the subject of Lean Six Sigma. I am not an expert and probably take too much liberty in the application of them to even proceed but it was important to me to post my view. There will always be a strong debate between Lean and Read More …
This is part 3 of a 5 part afternoon series depicting the mind maps that I have created on the books of Patrick Lencioni. His website and company, The Table Group offers additional information on these subjects. This mind map was constructed during the listening of the book, The Five Temptations of a CEO, 10th Read More …
The Friday Video Series with Dr. Michael Balle, the Gemba Coach at the Lean Enterprise Institute recently competed a two month long series on Kaizen. I have included the entire audio of the conversation as a podcast. Even if you have watched the videos I think you will find it worthwhile. Podcast Powered By Podbean Read More …
Individual Kaizen is very powerful when you can let go of assigning blame. This is part of the Business901 video Series with Dr. Michael Balle, the Gemba Coach at the Lean Enterprise Institute. This series of videos continues with a central theme of Kaizen. Dr. Balle is a multiple Shingo Prize winner as an author Read More …
Improve Healthcare and Government thru Lean and Six Sigma…You just Gotta Wanna! This was the theme echoed numerous times by my podcast guest, Jay Author of QI Macros. We started out discussing his book, Lean Six Sigma for Hospitals: Simple Steps to Fast, Affordable, and Flawless Healthcare but soon moved into a discussions that can Read More …