Managing Customer Value
Does your SaaS product/service sell itself in your subscription based service? Or maybe, it is something more towards a membership style of arrangement? Either way, there are a lot of lessons to be learned from the art of onboarding employees for most SaaS models. When we look at successful onboarding programs they typical address four Read More …
Related Podcast and Transcription: Systems Thinking in Public Services Joe: You deal so much in the public area, in the public service area, and we’re always thinking of what the public side can learn from the private side. What can the private side learn from the public side? Benjamin Taylor: Wow, that’s a great question. Well, Read More …
I asked that question to Chad Smith and Carol Ptak in a past podcast and you might be surprised by the answer. Carol Ptak: It’s not really a flatter supply chain, because when I think of a flatter supply chain, I think about what’s happened in the Lean community, where they believe that the way Read More …
Evolution of the Product through Configuration Management Jon M. Quigley PMP CTFL is a principal and founding member of Value Transformation, a product development training and cost improvement organization established in 2009. He has nearly twenty five years of product development experience, ranging from embedded hardware and software through verification and project management. Jon has Read More …
In this day of being adaptable and agile, should we really spend time to document everything? Sure we need some documentation done but heck — it seems like I’m creating work for myself sometimes. Is there a fine line on what goes into configuration management and how strict of a practice we keep? -jd Jon Read More …
Just a quick outline on a few things that I see or hear way to often. I am sure there are many more but one thing I do know, very few companies document the early signs of losing a customer. Do you? Lean Sales and Marketing: Learn about using CAP-Do Lean Engagement Team (More Info)