Managing Customer Value
Tracy Defoe is the president and chief Education Organizer of The Learning Factor Inc. A Vancouver-based organization dedicated to making business and labor smarter about learning through innovations in workplace education. Tracy does this is a variety of ways and one her favorites is the Toyota Kata. That was our primary discussion point for the upcoming Read More …
In the book, Know Can Do, the authors (Blanchard, Meyer and Ruhe) outline 3 basic obstacles that prevent people from implementing what they learn. These obstacles are: Information Overload – trying to learn too much about too many things Negative Filtering – engaging in negative thought processes that prevent opening our minds to opportunities Lack of Read More …
A collection of Business901 Podcasts that center on a Kaizen Event and the steps leading up to it. I have included a few meeting and communication transcriptions that I thought would prove beneficial. As of this writing, there are 13 transcriptions included. Kaizen Event Stack Stacks are a new way to organize your own publications, as Read More …
This is what you must ask yourself if you are a Professional Service firm. Check for Next Starting Date GET CLIENTS NOW!™ How good are you at marketing yourself? Can you get found on the Web? Do you know where to begin to find new clients? Do you follow a strategy to reach your goals? Do Read More …
Does your SaaS product/service sell itself in your subscription based service? Or maybe, it is something more towards a membership style of arrangement? Either way, there are a lot of lessons to be learned from the art of onboarding employees for most SaaS models. When we look at successful onboarding programs they typical address four Read More …
IDEO seemingly popularized the Design Thinking or the Solution-Focused type approach in businesses. It dates back much further than that to numerous people like Robert McKim, Nigel Cross and a host of others. A solution-focused approach has always been something that I have used especially in the design thinking approach when applying. EDCA (Explore-Do-Check-Act). In a Read More …