Cost of Quality

I was reading a past Ten Step Project Management Newsletter about the cost of quality and thought it was a great addition to this week’s posts. Building quality steps in the workplan adds a certain amount of effort and cost to the project. However, these incremental costs will be rewarded with increased benefits and reduced Read More …

GET CLIENTS NOW ANSWER CENTER: JUNE 2009

Great Resource, Take a look…Get Clients Now Answer Center Learn more about Business901 as a Get Clients NOW! facilitator! New in the Answer Center Have You Created an Impossible Business? – Article by C.J. Hayden It’s easy to think that any business can be successful if you work hard enough, but there are many situations Read More …

Another word for Marketing – How about Voice of the Customer?

Only customers provide results and customer satisfaction is the key result you are looking for. I think the smartest companies ask their customers what the requirements should be for the product or service and then work backwards? The not so smart, designs a product/service and then figures out ways to market and sell it. Which Read More …

Do you know much value you provide

If not, how can you be more effective? How do you determine value? A relatively easy exercise is to start with a value stream map. Provide a graphical representation of the process flow, and then above it map the information flow that enables the process to occur. This will allow you to understand not only Read More …

Do you know how to create key performance indicators?

As any reader of my blog knows, I believe in a system. But a system does not work unless you have performance indicators along the way. And the real secret is that your system only works as well as your Key Performance Indicators (KPI) are constructed. The time spent in making good KPI’s are well Read More …

Becoming Employable – Community Resource Fair

The Community Resource Fair will be held on Wednesday, June 17 and will run from 12:00p.m to 6:00p.m at the Four County Vocational Cooperative, 1601 East Dowling St., Kendallville, IN 46755. Business901 will conduct a 45-minute workshop on Becoming Employable – How to Market Yourself. I will demonstrate what it takes to market yourself in Read More …