Managing Customer Value
I asked Michael Balle in a past interview (Related Podcast and Transcription: Pushing Kaizen Beyond the Walls) what the term “respect” means in Lean. Michael Ballé is the co-author of, The Gold Mine, and The Lean Manager. His most recent book is Lead with Respect. Joe: You touched upon a point there. In “Lean”, can you Read More …
Someone recently asked me the best way to start Lean? Since it was on Twitter, and I only had 140 characters, I replied: “Best way 2 start #Lean? Practice Respect 4 People & Continuous Improvement after that it is all window dressing.” Now that I have an entire blog post to comment on, I believe Read More …
The Friday Video Series continues with Dr. Michael Balle, the Gemba Coach at the Lean Enterprise Institute. This series of videos continues with a central theme of Kaizen. In the beginning of the video we discuss several resources to learn more about individual Kaizen and in the last 2 minutes discuss how Kaizen plays a Read More …
In my younger days I used to sell process equipment. It involved a fairly technical process that included combustion, material handling, air movement, computers, etc. My engineering background proved quite valuable and it was quite a strength as I made sales calls. Most of the time, sales went through manufacturer reps and dealers. I was Read More …