Managing Customer Value
I often use SOAR in the initial sequence of steps in working with clients. This helps ensure we carefully think through what outcomes we want to create, what supports and barriers we need to plan for, and who we have to involve within your organization to guarantee success. The starting point looks like this: Strengths: Read More …
ROWE stands for Results-Only Work Environment. It is a revolutionary new way of working that gives employees more responsibility and accountability for their work and the way they do it. ROWE is the core of the CultureRx philosophy. ROWE is all about results. It’s all you need to increase productivity, engagement, employee retention — AND Read More …
Bahadir Inozu, Ph.D., the Chief Executive Officer and Dan Chauncey, the Director of Deployment Services for NOVACES joined me in this podcast to discuss an integrated approach for using three industrially based methods, Lean, Six Sigma, and Constraints Management to transform hospital operations. They have just published a book, Performance Improvement for Healthcare that explains Read More …