Managing Customer Value
Part of The Lean Minute Collection on YouTube [arve url=”https://www.youtube.com/embed/TvEs9nfBfgY”/] In reviewing Scholtes work, I found an outline that could be developed into an A3 or a canvas. These are tools that we have been using in the Lean world. However, we have stopped short applying them from a Customer – In perspective as described Read More …
In 1999, poor health forced Peter Scholtes to retire from conducting seminars and consulting. Peter asked Kelly L. Allan, Senior Associate of Kelly Allan Associates, to continue the seminars and consulting practice. Scholtes said, “There is much to appreciate about Kelly. His exceptional ability to combine theory with real-world implementations is perhaps what clients appreciate the Read More …
This week’s Business901 Podcast guest is Kelly Allan of Kelly Allan Associates Company. In 2004, Kelly was one of the 12 people selected by the W. Edwards Deming Institute to conduct Dr. Deming’s famous four-day seminars. When Peter Scholtes retired from conducting seminars and consulting, he asked Kelly to continue his work. After five years Read More …
“You don’t have to be a customer to be important. But, from a systemic point of view, each is a supplier, not a customer. The systems do not exist to serve their needs. Their role is to help systems serve the needs of the customers. When suppliers start seeing themselves as customers, the needs of Read More …
Sales and Marketing have never been against systemizing the process. They have been against being systemized by the process. Recently, I have been re-visiting the work of Dr. Edward Deming and a few of the people that he worked directly with such as Peter Scholtes and Brian Joiner. I am amazed at the clearness of Read More …