Managing Customer Value
Sylvain Cottong has spent his career at the intersections of business, society, technology, science & culture, with the value of design for process, service & product development and more generally with leadership & innovation. This was an enlightening podcast that I go back and review often. Related Podcast and Transcription: Service Design Is More About Read More …
Anne Morriss is the best-selling co-author of Uncommon Service: How to Win by Putting Customers at the Core of Your Business and in a past podcast, I asked her, “ If you had to choose just one take away from your book, what would it be?” This led to the following excerpt. Related Podcast and Read More …
A while back, I interviewed Vincenzo Di Maria a service designer working across Europe and his company is Common Ground. His work focuses on socially responsive design and innovation ranging from products to services and experiences. His approach to design is holistic, playful and people-centered. Related Podcast and Transcription: A Teacher of Service Design Joe: Read More …
At Work•Play•Experience Adam St. John (aka Adam Lawrence) turns good services into memorable service experiences that start people talking. I ask Adam in a past Podcast, “Theater seems to be the convenient analogy. Is there a deeper relationship between that, between Service Design and theater? Related Podcast and Transcription: Show Business in Service Design Adam Read More …
Arne van Oosterom, Partner at DesignThinkers in Amsterdam and was a past guest on the Busines901 Podcast . His company, DesignThinkers, is a Strategic Design agency that specializes in social innovations, service innovations, customer centered design, marketing 2.0 and branding. They provide a bridge between business opportunities and creative solutions. Related Podcast and Transcription: Design Read More …
I ask Service Design extraordinaire Marc Stickdorn, co-author This is Service Design Thinking, a few questions how Service Design thinking has changed organizations value proposition. Related Podcast and Transcription: Service Design Thinking Joe: Marc, things change. It’s not about getting your message out anymore; it’s about bringing your message in. I think that’s a good Read More …