Managing Customer Value
Embarq Corporation’s General Manager of Process Excellence, Deron Ertel, was my guest on the Business901 Podcast. We discussed Embarq’s business process improvement initiatives and how they differed from other companies Lean Six Sigma initiatives. Particular attention was paid to the relevancy of Lean, Six Sigma and business process improvement in a down economy. Deron will Read More …
Budgets are FROZEN, but their thinking is not! If that is the case, challenge your customers or prospects thinking. Clear, concise questions on assumptions that you have on their NEEDS(your opportunity) will unfreeze a lot of budgets. How do you know what their needs may be? You are calling on people in your area of Read More …
WCBF will be approving a limited number of Storyboard/Poster presentations for display at WCBF’s 4th Annual Global Lean, Six Sigma and Business Improvement Summit, taking place at the Swan and Dolphin Resort, Walt Disney World, Orlando , October 14-15 2009. Presenters will need to be available to discuss their storyboards on both days of the Read More …
Is Twitter a waste of time? It can be without using the correct tools and measuring your effectiveness. But the benefits of using Twitter are just too great to ignore. Lean Six Sigma Marketers should start utilizing the tactics Twitter permits: Refined searches Immediate feedback on issues and problems Instantaneous Communication Data Accumulation Hundreds of Read More …
Ron Wince, CEO of Guidon Performance Solutions discusses effectiveness of Stimulus spending. Ron stated on his blog: In a recent interview on Fox Business channel, I had the opportunity to discus how effectively the stimulus funds are being deployed. The discussion focused on how federal and state agencies now are not prepared for the challenges Read More …
A Storyboard provides a quick, visual summary of a team’s work. They are very well suited as presentation materials to highlight the work of the project, the improvements made and for executive overviews. I recommend having a storyboard created before closing the project. The mindmap below is a simple outline of a storyboard. Depending on Read More …