Create Outstanding and Relevant Customer Engagement

Engagement is key to workplace success. Employers need to understand the context of Engagement and create rules that promote positive employee interactions. The Employee Engagement Index provides background and descriptive details to supplement the research on Engagement, which covers a broad spectrum of four contexts: Cognitive Engagement Paying Attention Community Engagement Internal Control Cognitive Engagement Read More …

Do You Validate Your Sources? 

Does your company or yourself have standards other than common sense? I am not innocent in my contributions to social media but seldom if ever use a hyperlink that I have not tested beforehand. I know this sounds elementary to my question but it illustrates my point. If you trust the party that shared it, do you check Read More …

A Salesperson’s Guide to Social Media

Mark Hunter and I discuss how to use Social Media and a few other practices for a Salesperson in a continuation of the 5-part series on Sales Prospecting with The Sales Hunter. This is part three of five. Mark document this knowledge in his book, High-Profit Selling and his new book which our conversation centered Read More …