Managing Customer Value
John Steinbach has combined the approaches of Appreciative Inquiry and Open Space into his dynamic and positive Opening Appreciative Space process. This process starts with Appreciative Inquiry; a positive approach to change that can be used by individuals, teams, organizations, and communities. Through an interview process that focuses on strengths and high-point experiences, Appreciative Inquiry Read More …
Would like to have additional insights to your customers’ ACTIONS? Maybe, additional insight to your organizations RE-ACTIONS? The benefits of visualizing your processes have been proven over and over again with the practices of Mindmaps, Value Stream Mapping, Process Charts, and other visual tools to include Powerpoint! Through the use of Storymapping, you can extend Read More …
In Engineering Live I read an interesting article titled, “How manufacturers can prepare for post-recession profitability.” David Hatrick, a technology and innovation consultant with PA Consulting Group in Cambridge, UK, recommends that manufacturing companies adopt a three-pronged strategy in order that they can emerge from the downturn as winners. His strategy is: create space; create Read More …