Managing Customer Value
Listening to the customer is giving the customer status and importance and sends the message that their opinion is worthwhile. If you take the time for customers to see problems for themselves and think through solutions, they will more than likely work with you in implementing and fixing the problems should they occur. It is Read More …
Don’t start a Value Stream Mapping (VSM) process trying to solve a problem! Start the process trying to identify the process. You probably know there is a problem somewhere that is why you’re working on it. However, to many of us will not prepare properly for a VSM event. We will gather information to solve Read More …
Avoid trying to time the market(ing). Buy low, sell high. Ever hear of that advice before. We all would like to be able to do it, but we know that it’s not possible to do. Even the seasoned investor is unable to do this. We all know the best strategy is dollar cost averaging, though Read More …