Managing Customer Value
In 1999, poor health forced Peter Scholtes to retire from conducting seminars and consulting. Peter asked Kelly L. Allan, Senior Associate of Kelly Allan Associates, to continue the seminars and consulting practice. Scholtes said, “There is much to appreciate about Kelly. His exceptional ability to combine theory with real-world implementations is perhaps what clients appreciate the Read More …
Each year, I end my podcast year recognizing the podcast that Business901 listeners and I believe offered the most memorable experience. In the 2013 podcast of the year, I interviewed Dr. Joyce Orsini, a professor of Fordham University and president of the W. Edwards Deming Institute and Kevin Cahill, the Executive Director of the Institute. Read More …
This year as a result of Dr. Deming, I had decided to dig into Systems Thinking more. I re-read The Fifth Discipline, which had been my introduction into Lean and Six Sigma. Being a business owner, I did not have a problem looking at the whole or as it later became known as viewing the Read More …
Brian was a protege of W. Edwards Deming and has received the Deming Medal, the Shewhart Medal, the Hunter Award, the Ott Award, and the Wilcoxon Prize. In addition, he was one of the original nine judges of the Malcolm Baldrige National Quality Award and one of the originators of the Minitab statistical software system. Read More …
In retrospect, I cannot honestly say why I ended up following Dr. Deming more so than Dr. Juran, or Philip Crosby, who I consider the other giants of the quality movement. I am not even sure in my first several readings of Dr, Deming that I even understood how it applied to me other than Read More …
Dr. Brian Joiner is author of Fourth Generation Management and The Team Handbook Third Edition co-author with Peter Scholtes of published by Joiner Associates and one of the best selling business books of all time, having now sold over one-and-a-half million copies. Brian was a protege of Dr. W.. Edwards Deming. Both of these books Read More …