Managing Customer Value
Steve Horowitz’s Code ensemble plays contemporary American music with energy and passion. Founded in 1993, The Code has developed a cutting edge repertory with instrumentation that combines traditional acoustic and contemporary electronic instruments. Steve and the Code have released ten CDs over the years, and the ensemble has included many well known musicians. The Code’s Read More …
I found this talk fascinating. Being mindful of hearing is seldom considered in design and is an area that service design should consider when designing the customer experience. Because of poor acoustics, students in classrooms miss 50 percent of what their teachers say and patients in hospitals have trouble sleeping because they continually feel stressed. Read More …
Next week’s Business901 Podcast guest is Zachary Evans. He is an architect and partner at Kelty Tappy Design, Inc., a Fort Wayne architecture, planning, and urban design firm. A Ball State University graduate (Muncie, Indiana), Zach holds professional architectural registrations in Indiana and Ohio and is certified by the National Council of Architectural Registration Boards Read More …