I found this talk fascinating. Being mindful of hearing is seldom considered in design and is an area that service design should consider when designing the customer experience.
Because of poor acoustics, students in classrooms miss 50 percent of what their teachers say and patients in hospitals have trouble sleeping because they continually feel stressed. Julian Treasure sounds a call to action for designers to pay attention to the “invisible architecture” of sound.
Julian Treasure is the chair of the Sound Agency, a firm that advises worldwide businesses — offices, retailers, hotels — on how to use sound. He asks us to pay attention to the sounds that surround us. How do they make us feel: productive, stressed, energized, acquisitive? Treasure is the author of the book Sound Business.
You may be interested in the Lean Service Design Trilogy Workshop.