Managing Customer Value
Marketing teams can use artificial intelligence (AI) tools to target and personalize campaigns more effectively, resulting in increased conversions and sales. Several AI-powered marketing platforms can help you better understand your customer base and target them with more relevant content. AI tools can also help you create more personalized content and ad campaigns and automate Read More …
Customer feedback plays a huge role in shaping the customer experience of any company. Unhappy customers are not afraid to let others know when they feel something has gone wrong or could have been done better. That goes for positive and negative feedback, so any company needs to align internal processes, strategy, and technology to Read More …
Loyalty marketing is a growing part of modern business. Increasing customer expectations have made customers more discerning than ever, resulting in loyalty being at an all-time high. To stay competitive, you need to leverage new technologies in your loyalty marketing. Web 3.0 is the third generation of the internet, full of potential in loyalty marketing. Read More …
In market research, you’re tasked with uncovering the motivations of consumers to develop a product that meets their needs. Of course, you can always rely on common sense to determine what people think. However, that’s not going to cut it when thousands of individuals answer questions about their likes and dislikes, what they plan to Read More …
In business, storytelling is not a luxury; it’s a necessity. The most successful companies are the ones that have mastered the art of telling their story in a way that is compelling, interesting, and relevant. There are three imperatives that all good business storytelling must adhere to The Research Imperative, The Pragmatic Imperative, and The Read More …
Marketing Action Research (MAR) is an emerging qualitative methodology that helps marketers solve problems and test ideas with customers. MAR involves collaborations among marketing, research, and other departments to conduct experiments with customers. Companies use these experiments as “action” steps in solving a problem or testing an idea. In each of these steps, you need Read More …