Managing Customer Value
I asked Jerry Manas, author of The Resource Management and Capacity Planning Handbook: A Guide to Maximizing the Value of Your Limited People Resources, that question in a recent podcast. The podcast and entire transcription can be found at Resource & Capacity Planning. An excerpt from the podcast: Joe: Resource capacity and planning seems kind of Read More …
A thought leader in organizational project and resource management, Jerry Manas is frequently cited by leading voices in the world of business, including legendary management guru Tom Peter. You may know Jerry from his book, Napoleon on Project Management: Timeless Lessons in Planning, Execution, and Leadership. This interview centered on Jerry’s latest work which is Read More …
When you think of mapping in Lean, your first thoughts are steered towards the tool of Value Stream Mapping. When I picked up the book, Strategic Lean Mapping, I had similar thoughts, another book on Value Stream Mapping. As I thumbed through the pages I found a very different approach. One that included Big Picture Read More …
In an Outcome-Based mapping approach, we do not try to reach out immediately to the beneficiaries or all the people/organizations that may have an interest in our product or service. We reach out to people/organizations that we can influence. This is quite different from the Lean StartupTM approach where we are trying to find product/market Read More …
Carol Ptak, a recent guest on my podcast said… A lot of people have focused on the fact that the Economic times right now are really bad. What a lot of people are missing is the fact that the world around us has fundamentally changed. A we see now across the world is that we Read More …