thru Adaptive Marketing Practices
In a recent blog post, Looking for a Game Changer, Start Underperforming!, I discussed the book Uncommon Service. Next weeks Business901 podcast guest co-author Anne Morriss discusses the four universal truths outlined in the book for delivering uncommon service: You can’t be good at everything. Someone has to pay for it. It’s not your employees’ Read More …
I had the pleasure of interviewing one of the noted experts in the Lean Community, Dan Jones. This is a transcription of our podcast, The Future of Lean with Dan Jones. We spent a fair amount of time discussing Lean outside the four walls of the enterprise and how Lean interacts with the customer. Daniel Read More …
Dr. Charles Burnette created an outline for teaching children Design Thinking. He freely shares this information on his website idesignthinking.com. He feels Design thinking is important to for children to learn. I happen to agree with him and his seven principles constitute the premise on which IDeSiGN is based. I stands for intending To intend Read More …
There are few faster, cheaper and more effective communication tools than the pen and paper. It’s easy, you can use it anywhere and anytime and it is one of the most effective collaboration tools that exist. You can start with a grand idea and instantly transform to the smallest, most minute detail. It is a Read More …
Turning good services into memorable service experiences was the theme of the Business901 podcast with Adam St. John (aka Adam Lawrence) of Work•Play•Experience. This is a transcription of the podcast, Insight into the Customer Experience through Theater. Adam is a professional comedian, business consultant and writer with a background in psychology and the automotive industry. Read More …
This is a preview of my presentation at the Lean software and Systems Conference in Boston, MA. The Lean Software and Systems Consortium is bringing three premiere events to one centralized location to facilitate the next wave of ideas in methods, process and organization for software & systems engineering development. Boston is the premiere place Read More …