Managing Customer Value
This is a transcription of the Business901 Podcast, An Inquiry into the Meaning of Making. Seung Chan Lim, nicknamed Slim discusses his journey and finally his project, Realizing Empathy. Through this project Slim hopes to share ideas, tools, and other ways to facilitate a meaningful, sustainable, and constructive conversations between and among diverse perspectives whether Read More …
My podcast, An Inquiry into the Meaning of Making this week was with Seung Chan Lim, nicknamed Slim. We discussed his journey and finally his project, Realizing Empathy. Realizing Empathy is a project that asks what it means to make something, how it works as a process, and why it matters to our lives. Slim Read More …
The AT-ONE project headed by Simon Clatworthy at the Oslo School of Architecture and Design produced a set of service touch-point cards for the Nordic Service Design conference. I was curious about the cards and contacted Simon and he was kind enough to send a pack for me to review. To learn more about them, Read More …
Design Thinker, Arne van Oosterom, Partner at DesignThinkers in Amsterdam was my podcast guest recently. This is a transcription of the podcast. Arne is also a lecturer and chairman of the Service Design Network, Netherlands. He works with a broad range of associates around the world, and in a network allowing them to be extremely Read More …
Doug Patt of How to Architect created this video, How to Design like an Architect which is a great intro to this weeks podcast, Design from an Architects Perspective. I encourage you to visit Doug’s site. It is well constructed and very impressive from both a visual and ease of use perspective. Doug has a Read More …
My podcast guest was Arne van Oosterom, Partner at DesignThinkers in Amsterdam. DesignThinkers is a Strategic Design agency that specializes in social innovations, service innovations, customer centered design, marketing 2.0 and branding. They provide a bridge between business opportunities and creative solutions. The podcast typifies what I enjoy about Service Design and the people surrounding Read More …