Managing Customer Value
PDCA Introduction: The Deming Cycle or The Plan-Do-Check-Act (PDCA) model is a proven framework for implementing continuous quality improvement. These four steps provide the framework for continuous improvement. The PDCA cycle basically starts with a plan and ends with an action in accordance with the information learned during the process. In later years Deming actually Read More …
Planning is important. Maybe even more is the ability to EXECUTE ACCORDING TO PLAN. This does not mean that plans are not adaptable, good ones are. This means though that when we are “in the moment,” we must believe in what we are doing and execute within our existing capabilities. Or in other words, Standard Read More …
Mick Wilz, co-owner of Sur-Seal Corporation, began his own journey to personal and business excellence about five years ago by actively seeking a variety of tools to meet his needs and the needs of the business. He says, “My interest is to take tribal knowledge and make it visual and accessible to everyone.” Mick is Read More …
Justin Klosky strives to help people find organizational discipline in their lives. Through his own obsessive compulsive disorder (OCD) Klosky created the O.C.D. Experience. Klosky and his team bring full-service organization to high-profile clients and businesses across the country. Organize & Create Discipline: An A-to-Z Guide to an Organized Existence is Justin’s new book and Read More …
I feel like we spend a great deal of time re-naming or re-packing different processes and methodologies. Half of our arguments between these methods do little to improve either process. It is a shame because most have a lot to learn from the other. I can hardly think it will change; we have been doing Read More …
An excerpt from a conversation/podcast, I had with Russ Unger. Russ is a user experience consultant and the co- author of Designing the Conversation: Techniques for Successful Facilitation (Voices That Matter). Related Podcast and Transcription: Facilitation Guideline Advice Joe: I had a feeling that this is somewhat, not necessarily the whole resume or the Read More …