Engaging Front-Line Staff with Kaizen

Joe Swartz and Mark Graban co-authors of Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements were my guests on the Business901podcast. You can read an excerpt from the podcast, Engaging People in Healthcare with Kaizen. The book focuses on the methods of daily continuous improvement, or “Kaizen,” for healthcare professionals and organizations. I would Read More …

A3 Problem Solving and a Review on the new A3 App

Do you use a structured Problem-Solving approach in your Sales and Marketing? Are you using the Lean Tool of A3? Below is a short video on the subject and why you may want to consider using A3s in sales and marketing. Review on the new A3 App: Yesterday, I blogged about the new A3 Creator Read More …

A3 Creator App

Lean has found technology! Some A3 thinkers use a traditional pencil and paper to create A3s others create them with their computers. The A3 Creator app was developed to take advantage the capabilities of tablets, where you can use a stylus as a pencil to create an electronic A3. You don’t need a stylus. You Read More …

Engaging People in Healthcare with Kaizen

In next week’s podcast, I have authors Joe Swartz and Mark Graban discussing their new book, Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements. The book centers on healthcare, however, I believe many of the “lessons to be learned” can be applied to anyone in continuous improvement. An excerpt from the podcast (Listen to Read More …

How Fast can you get Feedback from your Customer?

At #LSSC!12, I had a chance to listen to Mary Poppendieck’s talk on, Continuous Feedback: Process Control for Developing Software-Intensive Systems. This Thursday, I continue the conversation with both Mary and Tom Poppendieck on the subject of process control in software. This is an excerpt of the podcast. Joe:  I find it quite interesting that Read More …

Lean Supply Chain Thoughts

Paul Myerson was my guest on the Business901 Podcast, Extending Lean Supply Chain Thinking. Paul recently authored Lean Supply Chain and Logistics Management, a practical guide that will assist you in leveraging your improvements to both vendors and customers. Along the way, you may pick a few other Lean Tips to improve operations in general. Read More …