Managing Customer Value
Dr. Eli Goldratt, founder of the Theory of Constraints, said Reaching The Goal: How Managers Improve a Services Business Using Goldratt’s Theory of Constraints was one of the best books ever written on TOC. It was published in 2008 by IBM Press and authored by Dr. John Ricketts, a practitioner and innovator in the field Read More …
This is part of my blog series on using the principles of Demand Drive MRP and its five primary components. I would recommend reading the blog posts in order for better understanding: Is Orlicky’s MRP relevant today? Think DDMRP What Sales and Marketing can learn from Demand Driven Manufacturing Positioning your organization to learn from Read More …
Jack Vinson, a Knowledge Management and Theory of Constraints expert, was my guest on the Business901 Podcast. He is passionate and well versed in both subjects and we had a spirited conversation about them. A bottom line person, Jack is constantly looking for ways to see how the products he manages can help the customer Read More …
Who are your most influential people on a particular subject? I started thinking of this after interviewing Don Reinertsen Tuesday’s Podcast, on the subject of Flow. In my mind, the founding father on this subject was Mihaly Csikszentmihalyi (notice in the middle of his last name the word ZEN). I can remember first reading his Read More …
Dr. Charlene Spoede Budd was my guest on the Business901 Podcast titled Developing Predictive Measures with Throughput Accounting and as you would expect our discussion was about the Theory of Constraints Through-put Accounting methods and the application of the knowledge that we gain from this information. This is a transcription of the podcast. Dr. Budd Read More …
The Business901 Podcast featured John Arthur Ricketts, a distinguished engineer at IBM Corporate Headquarters. As a consulting partner and technical executive, he has dealt with many services management issues, including those faced by clients in their own services businesses. His work in applied analytics led him to become a focal point on Theory of Constraints Read More …