Managing Customer Value
In one of my most popular podcasts (Related Podcast and Transcription: A3 Problem Solving) of all time, Tracey Richardson talked about Problem Solving and A3s. However, I have always thought like most things, it is not about the tools and methods, it is about the people. An excerpt from the podcast: Joe Dager: How Read More …
Next week’s podcast is with Nir Eyal, author of the book Hooked: A Guide to Building Habit-Forming Products. In the podcast, we discuss BJ Fogg’s work at Stanford on Behavior. This is a great introduction to how to create daily habits. How would you change your habits around Customer Engagement? How could you help create Read More …
Last year, I was introduced and read a book by Steve Blank called, The Four Steps to the Epiphany. It has served me well and there are five questions from it that I constantly use and have found it to be a great help in determining my own core values – from MY CUSTOMER PERSPECTIVE Read More …