Managing Customer Value
and more like an organism? “Or even better, what if we compared the company with other large, complex human systems, like, for example, the city?” says Dave Gray in his new book, The Connected Company. In the podcast we discuss this type of company and investigate what Dave calls pods. We even take a little Read More …
You have been struggling for a while and now the recession is really hitting hard. You are starting to wonder… Where have my customers gone? Are my competitors just buying jobs? How can I cut expenses? It seems like a lot of people standing around? How did I get here? That is precisely how a Read More …
The other day Seth Godin had a post titled , The factory in the center. He said: Old time factories had a linear layout, because there was just one steam engine driving one drive shaft. Every machine in the shop had to line up under the shaft (connected by a pulley) in order to get Read More …