Managing Customer Value
We talk about asking good questions all the time and few of us receive little if any training in questioning. Recently, I have devoted much of my free time to this subject and my journey brought me to Marilee Adams’ book, Change Your Questions, Change Your Life: 10 Powerful Tools for Life and Work (BK Read More …
James Franz was my guest on the Business901 podcast and this is a transcription of the podcast. If you have been spending your time improving your processes and wondering why you are not getting the expected returns, this is for you. Jim is the co-author with Jeffrey K. Liker on the latest of the Toyota Read More …
Take note of the individual sub-titles and discuss each section after it is completed. You can have a lot of fun with this and you may get a few surprises. It is actually a good exercise to use for training continuous improvement groups. I was able to actually use it in a webinar. About the Read More …
Lean technology has now evolved from the manufacturing floor to the whole enterprise. Many companies have found real value in applying the fundamental concepts of Lean throughout the organization. The lean concepts of Kaizen, PDCA and the tools such as Pareto Charts, 5 Why’s and even Poka Yoke are commonplace. As a result of discussing Read More …
Lean technology has now evolved from the manufacturing floor to the whole enterprise. Many companies have found real value in applying the fundamental concepts of Lean throughout the organization. The lean concepts of Kaizen, PDCA and the tools such as Pareto Charts, 5 Why’s and even Poka Yoke are commonplace. As a result of discussing Read More …
The traditional way of creating sales used by individuals and even by large organizations is a natural sales progression commonly called a marketing funnel. I have written many times about this and summarized it in this recent post, Kill the Sales and Marketing Funnel. There are many adaptions to this model but typically begins with Read More …