Managing Customer Value
Next week is my 300th Business901 podcast. It was a special treat for me to interview Barbara Spurrier, MHA, the founding and current administrative director of the Mayo Clinic Center for Innovation. She has advised senior leaders in the health care industry for over two decades, serving as a champion for innovation in large, complex Read More …
Author Dave Powers offers a practical approach to sustaining long-term growth. The Curve Ahead: Discovering the Path to Unlimited Growth describes how growth companies can build innovation into the rhythm of their business operations and culture using design thinking, prototyping, business model design and other Innovation Power Tools. This podcast is not just for established Read More …
In the Google Community, The Next 7 Tools, I started a discussion on FMEA thinking it will be tool that will re-surface in popularity. It has been used quite extensively in manufacturing but I think it can be pushed into the fields of service and software. It will need some refinement more towards Innovation and Read More …
“Companies are not so much in the business of what we buy, but the way we act.” – Thomas Koulopoulos Behavior is the unknowable variable in every innovation, and it is the variable that most determines the opportunity a new business model has to evolve and take advantage of the new behavior. It’s The Behavior, Read More …
In the 1970s, Aaron Marcus programmed a prototype desktop publishing page layout application for the Picturephone ™ at AT&T Bell Labs. He became the first designer to program virtual reality art-spaces while a faculty member at Princeton University, and directed an international team of visual communicators as a Research Fellow at the East-West Center in Read More …
Can a process really drive innovation? If we call Lean 3P a standard process, how would that accelerate, let’s say, a learning cycle? These are the questions that I asked Dan McDonnell discussed the co-authorof the book, Unleashing the Power of 3P: The Key to Breakthrough Improvement. He answered the question below and many other Read More …