Managing Customer Value
Drew Locher has been one of my favorite guests through the years and this stack includes is a group of his interviews. This is a collection of Business901 Podcast Transcriptions, called Stacks (see below) through my Issuu channel: Drew Locher Transcriptions Stacks are a new way to organize your own publications, as well as any other Read More …
In last week’s podcast with Linda we dove into the topic of insights. How she phrases it may lead you to re-think the way you train your sales people. Entire Transcription with Podcast Link: The New Sales Conversation with Linda Richardson Joe Dager: The Lean world is predominantly on the operational side where we think Read More …
Steve Portigal. author of Interviewing Users: How to Uncover Compelling Insights, is the founder of Portigal Consulting. He has interviewed hundreds of people, including families eating breakfast, hotel maintenance staff, architects, rock musicians, home-automation enthusiasts, credit-default swap traders, and radiologists. His work has informed the development of mobile devices, medical information systems, music gear, wine Read More …
Would like to have additional insights to your customers’ ACTIONS? Maybe, additional insight to your organizations RE-ACTIONS? The benefits of visualizing your processes have been proven over and over again with the practices of Mindmaps, Value Stream Mapping, Process Charts, and other visual tools to include Powerpoint! Through the use of Storymapping, you can extend Read More …