Managing Customer Value
The Friday Video Series continues with Dr. Michael Balle, the Gemba Coach at the Lean Enterprise Institute. The next series of videos has a central theme of Kaizen. This particular video focuses on using individual Kaizen to empower others. How do you build trust in a business relationship? Dr. Balle is a multiple Shingo Prize Read More …
The Friday Video Series continues with Dr. Michael Balle, the Gemba Coach at the Lean Enterprise Institute. The next series of videos has a central theme of Kaizen. Dr. Balle starts out the program with a statement that floored me, Kaizen is profoundly individualistic. Dr. Balle is a multiple Shingo Prize winner as an author Read More …
Lean technology has now evolved from the manufacturing floor to the whole enterprise. Many companies have found real value in applying the fundamental concepts of Lean throughout the organization. The lean concepts of Kaizen, PDCA and the tools such as Pareto Charts, 5 Why’s and even Poka Yoke are commonplace. As a result of discussing Read More …
Mark was a recent recipient of a Shingo Prize. Congratulations Mark! Do you have trouble implementing or sustaining the initiatives after a Kaizen Event? In this transcription of the Business901 podcast episode, I spent the bulk of the podcast on this subject with author Mark Hamel. Mark’s book, Kaizen Event Fieldbook: Foundation, Framework, and Standard Read More …
Do you have trouble implementing or sustaining the initiatives after a Kaizen Event? In this Business901 podcast episode, I spent the bulk of the podcast on this subject with author Mark Hamel. Mark’s book, Kaizen Event Fieldbook: Foundation, Framework, and Standard Work for Effective Events spends a third of the book on discussing implementing and Read More …
When holding a Kaizen Event have you ever really taken the time to think thru the event and how you will hold people’s interest and more importantly how you will get them engaged? Managers may think that everyone has the same level of interest and are willing to participate and share openly. I think that Read More …