Managing Customer Value
One of my favorite and a podcast that ended up influencing me quite a bit was with Gregory Howell. At the time, Greg was the managing director of the Lean Construction Institute (LCI), a non-profit organization devoted to production management research in design and construction. The Last Planner® (sometimes referred to as the Last Planner® Read More …
Alan Mossman of The Change Business trained as an architect and worked for many years in management and organization development. He only returned to construction in 2000 building on his knowledge and understanding of collaboration, systems thinking, quality and lean. I asked Alan about the promised conversation cycle. Related Podcast and transcription: A Lean Project Read More …
I highly recommend this book if you want to attempt using a Hoshin Kanri approach without the use of an external consultant. This book is one of the better “how to” guides available, Policy Deployment & Lean Implementation Planning: 10 Step Roadmap to Successful Policy Deployment Using Lean as a System. The book is an Read More …
Larry Rubrich of WCM Associates LLC has over 35 years of experience in engineering and manufacturing in the automotive, industrial, and consumer product areas. He has held the positions of product engineering, chief product engineer, product manager, customer service manager, area manufacturing manager, continuous improvement manager, and plant manager with fortune 100 corporations. Larry spent Read More …
In the podcast, We don’t use a Transactional Contract for Marriage, Why for Projects?, with Alan Mossma of The Change Business we discussed The Promise Conversation Cycle. Alan had this to say about it. Think of a customer and a provider, or a potential provider. The customer makes a request to the potential provider. That Read More …
Lean Design and Lean Construction Consultant, Trainer and Author, Alan Mossman of The Change Business was my guest on the Business901 podcast, We don’t use a Transactional Contract for Marriage, Why for Projects? Our conversation centers around The Last Planner® a project management system created by Glenn Ballard and Greg Howell co-founders of the Lean Read More …