Managing Customer Value
Actually, I was not able to pull that off. Instead, I interviewed what I consider one of the, if not the best source on Dr. Deming, John Hunter. John has an interesting lineage with Dr. Deming and in the interview, we talked about some of that history and why the thoughts of Dr. Deming have Read More …
@JamieFlinchbaugh, author of The Hitchhiker’s Guide to Lean discussed in this podcast simulation games and how the Lean Learning Center designs and uses them. Jamie is an individual and the Lean Learning Center, an organization that practices what they preach, Lean. Jamie’s insightful responses are lessons for any trainer. I encourage you to check out Read More …
Dr. Karl Kapp, author of The Gamification of Learning and Instruction was my guest on the Business901 podcast, Learning with Gamification. If you need an introduction, or maybe you are ready to take the next step and gamify a few engagement strategies or your training. This podcast and transcription are a great place to start. Read More …
Recently, I have been involved in a LinkedIn Thread, When Lean fails, most people draw the wrong conclusion and assume it is Leadership. They blame leadership as being shortsighted. I think this view is not only wrong but it is dead wrong. I based this question on a recent blog post, The Difficulty of Mastery Read More …
After reading The Zappos Experience: 5 Principles to Inspire, Engage, and WOW it really got my mind spinning. So much has been written and said about Zappos that I can’t say the book surprised me but it did allow me to gain a deeper understanding of the internal workings. More so, the book really generated Read More …
Jeanne Meister, co-author of The 2020 Workplace: How Innovative Companies Attract, Develop, and Keep Tomorrow’s Employees Today discusses how online technologies and the advent of digital and social media are changing the ways in which companies source talent, customize employee development, and promote agile leadership. In this video Jeanne connects 2020 with TODAY! The 2020 Read More …