Managing Customer Value
Jim Huntzinger has been an advocate of Training within Industry (TWI) for many years. His most recent effort has been the development of a learning website centered on introducing TWI to the masses. I encourage you to take a peek at http://www.whatistwi.com/. Jim Huntzinger has researched at length the evolution of manufacturing in the United Read More …
Next week’s Business901 Podcast features Doug Lipp, a world-renowned speaker and acclaimed expert on customer service, leadership, change management and global competitiveness. Doug recently published a book, Disney U: How Disney University Develops the World’s Most Engaged, Loyal, and Customer-Centric Employees. I have always been intrigued about the consistency and sustainability of Disney. Several excerpts Read More …
Someone recently asked me the best way to start Lean? Since it was on Twitter, and I only had 140 characters, I replied: “Best way 2 start #Lean? Practice Respect 4 People & Continuous Improvement after that it is all window dressing.” Now that I have an entire blog post to comment on, I believe Read More …
Transmedia Storytelling is a story experience both for and with an audience that unfolds over several media channels. Author Andrea Phillips provides a fantastic introduction in this podcast and in her new book, A Creator’s Guide to Transmedia Storytelling. A previous written excerpt can be found at, The Future of Simulation Games: Transmedia Storytelling. The Read More …
I have read several books on #Gamification and found them either touting the use of rewards and badges or the technical aspect of design. I never did find that middle ground until I read, The Gamification of Learning and Instruction by Dr. Karl Kapp. The book started with the basics (it’s not about rewards, games Read More …
Last week, I had a chance to attend Lean Frontiers’ workshop on The Role of Leadership in Creating a Sustainable Lean Culture. The course demonstrated the role of leadership in connecting and simultaneously developing the “Product” and the “People” Value Streams in an organization. In a lean implementation this really sets the foundation for a Read More …