Managing Customer Value
In next week’s Business901 podcast, I have the pleasure of interviewing Natalie Sayer, the owner of I-Emerge, an Arizona-based global consultancy, and co-author of Lean For Dummies. She has traveled the world extensively, working with leaders in English and Spanish, to improve their daily lives and businesses. I asked Natalie, Your book serves an introduction Read More …
John Hunter has been writing about management online since 1995. He has shared ideas on management via his blog, Curious Cat Management Improvement Blog, since 2005 and recently as the new author of the Dr. Deming blog hosted by the W.Edwards Deming Institute. In John’s new book, Management Matters: Building Enterprise Capability, he looks at Read More …
Language matters to identify who “the customers” really are and uncover what they want. You’ve had years of math training, probably none in linguistics. This clip shows how simple it can be to close the gap in asking the right questions of the right customers and getting clear answers you can act on. For more Read More …
This week’s podcast is with Dean Bliss, a Lean Healthcare Coach for the Iowa Healthcare Collaborative and a board member of the Iowa Lean Consortium. He assists healthcare organizations in learning and applying continuous improvement activities and philosophy. He is an original member of the IHC’s Lean workgroup, which has conducted statewide Lean healthcare conferences Read More …
The Iowa Healthcare Collaborative and Iowa Lean Consortium will be the topic of conversation on the Business901 Podcast this week. My guest is Dean Bliss, a Lean Healthcare Coach for the Iowa Healthcare Collaborative (IHC). He assists Healthcare organizations in learning and applying continuous improvement activities and philosophy. He is an original member of the Read More …
Actually, I was not able to pull that off. Instead, I interviewed what I consider one of the, if not the best source on Dr. Deming, John Hunter. John has an interesting lineage with Dr. Deming and in the interview, we talked about some of that history and why the thoughts of Dr. Deming have Read More …